Mobile App Bug Fixing and Emergency Support
When your app breaks, every hour counts
A crashing app or broken payment flow can cost you users before you even know the problem exists. This service is built around speed: identifying what broke, why it broke, and fixing it without introducing new issues in the process.
What types of issues we handle
We work on crash reports from Firebase Crashlytics, Sentry, or similar tools. Common problems include memory leaks, API timeout failures, broken UI on specific device sizes, and third-party SDK conflicts after an OS update. If you can reproduce the issue or share a crash log, we can usually pinpoint the cause within a few hours.
How the process works
You send us access to your repository and a description of the problem. We run diagnostics, isolate the root cause, and submit a fix with a clear explanation of what changed and why. No vague patches that mask symptoms — we document everything so your team understands what happened.
Ongoing availability
Emergency slots are available on weekdays. For weekend coverage or guaranteed response times under 4 hours, that falls under our retainer plans. Single-issue fixes are billed per session with no long-term commitment required.
Get started with this service
How the process works
Each stage is structured to keep participants informed, supported, and moving forward — without unnecessary complexity.
Initial assessment
Identifying the specific needs, current app version, and what kind of support or update is required.
Structured planning
A clear plan is built around your timeline and technical constraints — no guesswork, no vague commitments.
Active implementation
Updates and support tasks are carried out with regular status reports and direct communication throughout.
Review and handoff
Results are reviewed together, documentation is handed over, and follow-up support is outlined clearly.
How a typical bug fix session runs
- Step 1 — Intake: You share crash logs, screen recordings, or a written description of the bug. We confirm scope and estimated time.
- Step 2 — Diagnosis: We reproduce the issue in a test environment and trace it to its origin — whether that is a code error, a dependency conflict, or a backend mismatch.
- Step 3 — Fix and review: We write the fix, test it across relevant device configurations, and prepare a pull request or direct patch depending on your workflow.
- Step 4 — Handoff: You receive the fix with a written summary of what was changed, what caused the issue, and any recommendations to prevent recurrence.
Most single-issue fixes are completed within one business day. Complex bugs involving third-party integrations may take longer and will be scoped separately before work begins.